Terms & Conditions

Kanti Skincare is the trading name of Kanti Skincare Ltd, a company registered in England and Wales. Where these policies say "Kanti", "we", "us" or "our", they mean that company.

• Registered office: Suite 14, St Hugh's House, Bootle, Liverpool, L20 3QQ
• Company number: 16205078
• We are not registered for VAT.
• Email: info@kantiskincare.com
• Phone: 07599 929305

Our website is for consumers buying for personal use. You must be 18 or over to place an order. We deliver to addresses in the United Kingdom only (see our Shipping Policy).

You can add products to your basket as a guest or while signed in. Items in your basket are held for you for 30 minutes from your last change to it; after that they are released and may sell out.

When you check out you are taken to our payment provider, Stripe, to enter your delivery address and pay. Payment is taken when you place the order.

Our contract with you is formed when we email you to confirm your order. If we cannot accept your order after payment (for example, because a product has unexpectedly become unavailable or there is an obvious pricing error), we will tell you and refund you in full.

Prices are in pounds sterling (GBP) and are the full price you pay for the product. We are not registered for VAT, so no VAT is charged. Any delivery charge is shown in your basket and at checkout before you pay.

The price of an item is fixed when you add it to your basket and does not change while it remains there.

We accept the card payment methods offered at checkout. Payments are processed by Stripe; we never see or store your full card details.

If we discover an error in the price of a product you have ordered, we will contact you. Where the correct price is higher, you can choose to continue at the correct price or cancel for a full refund. Where an error was obvious and should reasonably have been recognised as a mistake, we are not required to supply at the incorrect price.

• One discount code can be used per order.
• A code may have an expiry date, a limit on the total number of times it can be used, or apply only to certain products. Any such conditions will be stated when the code is issued.
• Discount codes apply to products, not to delivery charges, and can be used on items that are already on sale.
• Discount codes have no cash value and cannot be exchanged or applied to past orders.

If you return a discounted product, you are refunded the amount you actually paid for it.

Delivery is covered in our Shipping Policy. Ownership of and responsibility for the products pass to you when they are delivered to the address you gave us.

You can cancel your order within 14 days of delivery without giving a reason. How to do this, and the exceptions that apply to opened cosmetics, are set out in our Returns Policy.

We may cancel an order before dispatch if a product is unavailable, if we suspect fraud, or for a pricing error as described in section 4. If we do, we will tell you and refund you in full.

Our products are cosmetics for external use only. Please read the ingredient list and any instructions on the product page and packaging before use.

• If you have sensitive skin or known allergies, check the ingredients and do a patch test on a small area of skin 24 hours before first use.
• Stop using a product and rinse with water if it causes irritation. Seek medical advice if irritation continues.
• Avoid contact with the eyes. Keep out of the reach of children.
• Use within the period shown on the packaging after opening.

Product information on this website is not medical advice, and our products are not intended to diagnose, treat or prevent any condition. If you are pregnant, breastfeeding or under medical care, ask a pharmacist or your doctor before use.

Product images are for illustration. Packaging may vary slightly between batches; the product page shows the current ingredient list.

We are under a legal duty to supply products that are of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015:

• up to 30 days after delivery: if a product is faulty, you can get an immediate refund;
• up to six months after delivery: if a product cannot be repaired or replaced, you are entitled to a full refund in most cases;
• up to six years after delivery: if a product does not last a reasonable length of time, you may be entitled to some money back.

For detailed information, visit Citizens Advice at citizensadvice.org.uk or call 0808 223 1133. Nothing in these terms affects these rights.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. Loss or damage is foreseeable if it was obvious that it would happen, or if both of us knew it might happen when the contract was made.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products.

We supply products for domestic and private use only. We are not liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

We are not responsible for delays outside our control. If something outside our control delays your order, we will contact you as soon as possible, and you may cancel for a refund of anything you have paid for products not yet received.

You can sign in with your email address; we send you a one-time sign-in link rather than using a password. Keep access to your email account secure, as anyone with access to it can sign in to your Kanti account. A signed-in account lets you view your past orders.

We use your personal information only as set out in our Privacy Policy.

If you have a problem with an order, email us at info@kantiskincare.com. We read email every working day and will aim to reply within 2 working days.

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

If a court finds part of these terms unlawful, the rest continue in force. If we do not insist straight away that you do something you are required to do, that does not stop us from doing so later.

These terms are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts, and the mandatory consumer protections of your local law apply.