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Returns

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Find your order, choose what you'd like to send back and tell us why. A person reads every request and emails you with what happens next.

It's in your order confirmation email.

The one you used to place the order.

Returns Policy

Last updated: 20 October 2026

We want you to be happy with your order. This policy explains how to cancel an order, return a product and get a refund. It is in addition to your legal rights, which it does not affect.

1. Changed your mind: 14 days to cancel

You can cancel your order for any reason within 14 days, starting the day after you receive it. If your order arrives in more than one delivery, the 14 days start the day after you receive the last item.

To cancel, tell us clearly within that period. You can use the form at the top of this page, email info@kantiskincare.com with your order number, or use the model cancellation form below. You do not have to give a reason, although our form asks for one to help us.

You then have a further 14 days from the day you tell us to send the products back.

2. Opened cosmetics

For health protection and hygiene reasons, the right to cancel does not apply to a product supplied sealed whose seal has been broken after delivery. This is a legal exception for products that cannot be resold once opened. Please return products unused and with any seal intact if you might change your mind.

This exception does not affect your rights if a product is faulty (see section 5).

3. How to return a product

Use the form at the top of this page. You do not have to return the whole order. We will email you a return number straight away, then email again once we have read your request to tell you how to send the products back. Please wait for that second email before you send anything.

  • Unless the product is faulty or we sent you the wrong item, you pay the cost of returning it.
  • The products are your responsibility until they reach us, so pack them securely and keep your proof of postage.

4. Your refund

  • We will refund the price you paid for the products, and the standard delivery charge you paid, if any. If you cancel only part of an order, we refund the delivery charge only if the whole order is returned.
  • We will refund you within 14 days of receiving the products back, or of you giving us proof that you have sent them, whichever is earlier.
  • The refund goes to your original payment method. Your bank may take a few further days to show it.
  • If a returned product has been handled more than was needed to inspect it (as you might in a shop), we may reduce your refund to reflect its reduced value.

5. Faulty, damaged or wrong items

If a product arrives damaged, is faulty, or is not what you ordered, use the form at the top of this page or email us at info@kantiskincare.com with your order number. We will put it right at no cost to you, including the cost of returning it.

Under the Consumer Rights Act 2015 you can reject a faulty product for a full refund within 30 days of delivery. After 30 days, you are entitled to a repair or replacement, and if that is not possible or does not fix the problem, a refund. This applies whether or not a product has been opened.

If a product causes a reaction, stop using it and contact us. This is not a fault in itself, as any cosmetic can affect individual skin differently, but we would like to know and will help where we can.

6. Model cancellation form

You can copy this into an email, or use any other clear statement:

To: Kanti Skincare Ltd, Suite 14, St Hugh's House, Bootle, Liverpool, L20 3QQ, info@kantiskincare.com

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:

Order number:

Name:

Address:

Signature (only if this form is sent on paper):

Date: